Shipping and delivery

Delivery time

Orders arrive within 3–7 days. Orders placed at weekends or on public holidays are processed on the next working day. Busy periods and carrier delays can add a little time.

Delivery cost

• Paw Care and Paw Care Plus kits — free UK delivery.
• Nail Essentials and add-ons on their own — delivery is calculated at checkout, so you see the exact cost before you pay.

Where we deliver

The countries we can ship to, and any charge for each, are shown at checkout once you enter your address. If your country is not offered, we cannot deliver there yet.

Tracking your parcel

You will get a confirmation email when you order and a second email with a tracking link once your parcel is dispatched. You can also check the order tracking page with your order number and email at any time.

Wrong address or a missing parcel

Please check your delivery address carefully at checkout. If something has gone wrong — the address was mistyped, or tracking has not moved for several days — email [support email] with your order number and we will chase it with the carrier.

Customs and import charges

For deliveries outside the UK, any import duty or tax charged by your country is the recipient's responsibility and is not included in the price you pay us.