Returns and refunds

The 60-day guarantee

You have 60 days from the day your order is delivered to request a return for a refund. Try the grinder with your dog — the guarantee applies to used kits, not only unopened ones.

How to start a return

• Email matanhaimguy@gmail.com with your order number and the reason for the return.
• We will confirm the return address and how to send the items back. Please wait for that confirmation before posting anything.
• Pack the kit securely, including the grinder and any items that came with it, and include your order number in the parcel.

Return postage is arranged between you and us when we confirm the return — please ask us who pays before you send the parcel, as it depends on where you are and why you are returning.

Refunds

Once your return reaches us and has been checked, we refund to the original payment method. The time it then takes to appear on your statement depends on your bank or card provider. Refunds cover what you paid for the returned items; if a delivery charge applied, we will confirm whether it is included when we approve your return.

Faulty or damaged items

If something arrives damaged or stops working as it should, email matanhaimguy@gmail.com with your order number and a photo. We will put it right with a replacement or a refund, and this is in addition to your statutory rights as a consumer.

Exchanges and wrong items

If you received the wrong kit or want to swap to a different one, contact us and we will sort the exchange rather than asking you to reorder.

Cancelling before dispatch

If your order has not been dispatched yet, email us as soon as you can and we will try to cancel it. Once a parcel is with the carrier, treat it as a return instead.

Order status

Not sure whether your order has shipped? Check the order tracking page.