Privacy policy
This policy explains what Pawvalo Ltd collects when you visit this site or place an order, and what we do with it.
Who we are
This store is operated by Pawvalo Ltd, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. For any privacy question, email matanhaimguy@gmail.com.
What we collect
- Order details — your name, email address, delivery address, phone number if you give one, and what you bought. You enter these at checkout.
- Payment details — handled by our checkout provider. We never see or store your full card number.
- Site usage — pages viewed, device and browser type, and which adverts or links brought you here. This is collected through cookies and similar technologies.
- Messages — anything you send us by email, so we can reply and keep a record of the conversation.
Why we use it
- To take payment, fulfil and deliver your order, and handle returns or refunds.
- To answer your questions and provide support.
- To measure how the site and our advertising perform, and to show relevant ads to people who have shown interest in Pawvalo.
- To meet our legal and accounting obligations.
Who processes your data
- Shopify — our e-commerce and checkout platform. It processes order, payment and customer data on our behalf.
- Meta (Facebook and Instagram) — we use the Meta pixel on this site. It records page views, adding items to the cart and starting checkout, so we can measure and target our advertising.
- Delivery carriers — they receive the name and address needed to deliver your parcel.
These providers may process data outside your country. Where that happens, transfers rely on the safeguards each provider has in place.
Cookies and tracking
Cookies keep your cart between visits, remember the kit you selected, and let us measure traffic and advertising. You can clear or block cookies in your browser settings; the cart and kit selection may then stop working as expected. You can also limit ad personalisation in your Meta account settings.
How long we keep it
Order and transaction records are kept for as long as accounting and tax rules require. Support emails are kept while they are useful for your case. Site analytics are retained according to each provider's own retention settings.
Your rights
You can ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to us using it for marketing. Email matanhaimguy@gmail.com and we will respond within one month. If you are in the UK or EU and are unhappy with our response, you can complain to your national data protection authority.
Children
This store is not intended for use by children under 16.
Changes
If this policy changes we will update this page and change the date shown above. Please check back before placing a new order.
This page is a working draft written for this store. It is not legal advice — please have it reviewed before relying on it, and send us your business name, support email and registered address so the bracketed placeholders can be filled in.